Job Description
We are seeking a highly motivated Part-Time Technical Support Specialist to join our innovative team in Detroit, MI. If you are looking for immediate part-time employment with a company that values your technical skills and customer service, this is the opportunity for you.
At Apex Systems Detroit, we pride ourselves on a modern, collaborative environment. You will play a crucial role in ensuring our clients' technology runs smoothly while enjoying a schedule that works for you.
Why Join Us?
- Immediate Start: We are hiring now and looking to fill this position within two weeks.
- Flexible Hours: Perfect for students or those seeking work-life balance.
- Competitive Pay: Earn $18-$24/hour based on experience.
- Modern Equipment: Work with the latest tech stack and tools.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Log and track all support tickets in our ticketing system to ensure accountability.
- Assist in the setup and configuration of new hardware and peripherals.
- Collaborate with the IT team to resolve complex technical escalations.
- Stay updated on the latest technology trends and company procedures.
Qualifications
- High school diploma or equivalent required; Associate degree or technical certification preferred.
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with Windows and Mac operating systems.
- Strong customer service skills with the ability to communicate complex technical concepts simply.
- Ability to work independently and manage time effectively in a part-time capacity.
- Reliable internet connection is mandatory for remote support duties.