Job Description
Are you ready to launch your career in technology? TechSolutions Detroit is seeking a dedicated Entry Level IT Support Associate to join our dynamic team. We are looking for passionate individuals who want to start this week and grow with us. You don't need years of experience—we provide comprehensive training. If you have a problem-solving mindset and a drive to learn, we want to hear from you!
As a member of our team, you will be at the forefront of our digital transformation, ensuring our clients have seamless technological experiences. We value integrity, innovation, and a proactive approach to problem-solving.
As a member of our team, you will be at the forefront of our digital transformation, ensuring our clients have seamless technological experiences. We value integrity, innovation, and a proactive approach to problem-solving.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in maintaining and updating computer systems and network infrastructure.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior team members to resolve complex technical challenges.
- Conduct basic IT audits and inventory management.
- Provide exceptional customer service to end-users via phone, email, and in-person.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in IT or related field preferred).
- Basic understanding of computer hardware, operating systems, and networking concepts.
- Strong customer service and interpersonal communication skills.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Willingness to obtain industry-recognized certifications (we support this fully).
- A valid driver's license and reliable transportation are required.