Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! TechSolutions Inc. is seeking motivated individuals ready to begin their professional journey this week in El Paso, TX. You'll gain hands-on experience while supporting our clients' technical infrastructure in a collaborative, growth-oriented environment. We provide comprehensive training and mentorship to help you succeed in this fast-paced role.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with troubleshooting and resolving IT-related problems
- Document support tickets and maintain accurate records in CRM systems
- Install and configure computer systems, peripherals, and software applications
- Collaborate with senior technicians to escalate complex issues
- Conduct routine system maintenance and updates
- Deliver exceptional customer service with a patient and professional demeanor
Qualifications
- High school diploma or equivalent required; Associate's degree preferred
- Basic knowledge of Windows operating systems and Microsoft Office Suite
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team
- Customer service experience a plus
- CompTIA A+ certification or willingness to obtain within 6 months