Job Description
We are hiring immediately! FutureWave Systems is expanding its support team in San Jose, CA. We are looking for dynamic individuals to join us for a part-time opportunity that offers flexible hours and a competitive compensation package.
As a Part-Time Technical Support Associate, you will play a crucial role in maintaining our high service standards. You will be the voice and technical resource for our valued clients, ensuring their technical challenges are resolved swiftly and professionally.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Troubleshoot and resolve hardware and software issues efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Escalate complex technical issues to senior engineers when necessary.
- Maintain up-to-date knowledge of our products and service offerings.
- Ensure a high level of customer satisfaction through professional communication.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science is a plus).
- Previous experience in customer support or a helpdesk environment is preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Ability to work flexible shifts, including evenings and weekends.
- Familiarity with Windows, macOS, and basic networking concepts.