Job Description
Join our dynamic team at Crescent Hospitality Group as a Part-Time Guest Services Associate in the heart of New Orleans! We're seeking energetic individuals to deliver exceptional guest experiences at our premier downtown hotel. This immediate opening offers flexible scheduling and the chance to work in one of America's most vibrant cities. Perfect for students, hospitality professionals, or anyone seeking part-time work with growth opportunities. Enjoy competitive pay, complimentary parking, and a supportive work environment.
Responsibilities
- Deliver outstanding guest service through personalized check-in/check-out processes
- Manage reservations and respond to inquiries via phone, email, and in-person
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with event setup and concierge services for hotel functions
- Uphold brand standards through consistent cleanliness and safety protocols
- Resolve guest concerns promptly and escalate complex issues appropriately
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer systems and reservation software
- Flexible schedule including weekends, evenings, and holidays
- Valid Louisiana driver's license (if required for errands)
- High school diploma or equivalent required
- Positive attitude with problem-solving mindset