Job Description
Join our dynamic team at Urban Hospitality Group as a Part-Time Customer Experience Specialist in Kansas City! We're seeking enthusiastic individuals to deliver exceptional service at our flagship downtown location. This immediate hire opportunity offers flexible scheduling and the chance to grow within our award-winning hospitality brand.
As a key member of our guest relations team, you'll create memorable experiences for visitors while maintaining a welcoming atmosphere. Perfect for students or professionals seeking work-life balance, this role includes competitive pay and employee discounts.
Responsibilities
- Deliver personalized customer service across all touchpoints
- Manage reservation systems and optimize seating arrangements
- Resolve guest inquiries with professionalism and empathy
- Collaborate with cross-functional teams during peak hours
- Maintain immaculate venue standards and safety protocols
- Process payments and handle cash management procedures
- Contribute to continuous improvement initiatives
Qualifications
- Minimum 6 months customer service experience
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic POS system proficiency
- Flexible availability including evenings/weekends
- High school diploma or equivalent required
- Positive attitude with problem-solving mindset