Job Description
Are you looking for a flexible opportunity to make an impact in Omaha? Omaha Connect Solutions is currently hiring for immediate openings in our Customer Support department. We pride ourselves on our customer-first approach and are looking for individuals who are eager to learn and grow.
This is an urgent hiring position designed for those seeking part-time work with the potential for full-time hours based on performance. Join a team that values your time and contribution.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve product or service problems by clarifying the customer's issue, determining the cause of the problem, and selecting the best solution to solve it.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with the sales and technical teams to ensure accurate information is relayed to clients.
- Identify and suggest improvements to customer service processes and procedures.
- Assist in training new part-time hires on company policies and software tools.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Reliable internet connection and a quiet workspace.