Job Description
Are you looking for a flexible part-time job in Tucson, AZ that offers immediate start opportunities? Sunnyside Tech Solutions is currently hiring dedicated Customer Support Specialists to join our dynamic team. We pride ourselves on providing top-tier service to our clients and are looking for individuals who are eager to learn and grow.
Whether you are a student looking for extra income or an experienced professional seeking a work-life balance, this role offers the perfect blend of professional development and flexibility.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot basic technical issues and provide step-by-step solutions to end-users.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with the technical team to escalate complex issues and ensure customer satisfaction.
- Maintain a positive, empathetic, and professional demeanor during every interaction.
- Assist in training new hires and sharing best practices with the support team.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a plus but not mandatory.
- Strong written and verbal communication skills.
- Basic proficiency with computers and operating systems.
- Reliable internet connection and a home office setup (for hybrid/remote option).
- Ability to work independently and manage time effectively.