Job Description
Are you a dedicated professional seeking a flexible opportunity in the heart of New York City? NexGen Solutions is looking for a dynamic Part-Time Customer Support Specialist to join our expanding team. This role offers the unique advantage of an immediate start, allowing you to make an impact from day one while enjoying a healthy work-life balance.
In this position, you will be the frontline voice of our brand, ensuring our clients receive top-tier service. We value flexibility and are seeking individuals who are ready to hit the ground running. Whether you are a student, a parent, or a professional looking to supplement your income, this is the perfect opportunity to grow your career in a supportive environment.
Responsibilities
- Manage and respond to high-volume customer inquiries via email and live chat with a focus on speed and accuracy.
- Troubleshoot and resolve technical issues related to our software platforms efficiently.
- Document all customer interactions and feedback in our CRM system to track progress and identify trends.
- Collaborate with the Product and Engineering teams to relay critical user feedback and feature requests.
- Maintain a deep understanding of our product offerings to provide accurate information to clients.
- Ensure all support tickets are resolved within the agreed-upon Service Level Agreements (SLAs).
- Conduct quality assurance checks on support communications to ensure brand consistency.
Qualifications
- High school diploma or equivalent required; Associate’s degree in a related field is a plus.
- Proven experience in customer service, support, or a related technical field is highly preferred.
- Excellent written and verbal communication skills with a polished, professional tone.
- Demonstrated ability to troubleshoot basic technical problems and think critically under pressure.
- Availability to start immediately and work a flexible part-time schedule.
- Familiarity with CRM software (e.g., Zendesk, Salesforce) is a strong advantage.
- Must be based in the New York City metropolitan area.