Job Description
Are you looking for immediate part-time employment in Chicago? Chicago Logistics Group is seeking a dedicated Customer Support Specialist to join our dynamic team. We pride ourselves on providing top-tier service and offer a flexible schedule that fits your lifestyle.
In this role, you will be the voice of our brand, ensuring our clients receive the support they need. We are looking for self-motivated individuals who can hit the ground running.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve product issues and escalate complex problems to the senior team when necessary.
- Manage and update customer accounts and order history with high accuracy.
- Assist in the processing of returns, exchanges, and refunds.
- Collaborate with the logistics team to ensure seamless service delivery.
- Maintain a positive and empathetic attitude during high-volume periods.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer service or support roles.
- Proficiency with Microsoft Office Suite and CRM software.
- Strong written and verbal communication skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Must be authorized to work in the United States.