Job Description
Join our dynamic team at Apex Solutions Group and kickstart your career this week! We're seeking motivated Part-Time Customer Service Specialists to deliver exceptional client experiences in our fast-paced Dallas headquarters. This flexible role offers immediate start, competitive compensation, and growth opportunities within a supportive environment. Perfect for students, career changers, or professionals seeking supplemental income. Apply today and make an impact!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalations
- Identify upsell opportunities based on client needs
- Maintain 95% customer satisfaction score
- Adhere to strict SLA and compliance standards
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Available 20-25 hours/week (flexible scheduling)
- Authorized to work in the US immediately