Job Description
Join our dynamic team at Innovate Solutions Group and make an immediate impact! We're seeking enthusiastic Part-Time Customer Experience Specialists to start this week in our Charlotte headquarters. This is a fantastic opportunity to develop valuable skills while providing exceptional service to our growing client base. Enjoy flexible scheduling including evenings and weekends with competitive pay and a supportive work environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently with a solution-oriented mindset
- Maintain detailed records in CRM systems
- Collaborate with team members to improve service processes
- Identify and escalate complex issues to senior specialists
- Contribute to ongoing training and knowledge base updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends
- Positive attitude with a passion for helping others
- Basic knowledge of Charlotte area businesses (preferred)