Job Description
Join our dynamic team at Apex Retail Solutions as a Part-Time Customer Support Specialist! We're hiring immediately for motivated individuals who thrive in fast-paced environments. This role offers flexible hours (20-25 hrs/week) with competitive compensation and growth opportunities. Perfect for students, recent graduates, or those seeking supplemental income. Enjoy a supportive culture, comprehensive training, and the chance to make a direct impact on customer satisfaction. Apply today and start your career journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and exchanges while maintaining accuracy
- Update customer records and maintain detailed documentation in CRM systems
- Collaborate with sales and logistics teams to ensure seamless service delivery
- Identify upsell opportunities and contribute to revenue growth
- Adhere to company policies and maintain compliance with industry regulations
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience in retail or tech
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Ability to work flexible shifts including evenings and weekends
- Basic knowledge of Microsoft Office Suite
- Valid Pennsylvania driver's license (for occasional site visits)