Job Description
Are you ready to kickstart your career in the Windy City?
Apex Digital Solutions is currently urgent hiring for a dynamic Part-Time Customer Support Specialist based in Chicago, IL. If you thrive in a fast-paced environment and value flexibility, this is the perfect opportunity for you to join a leading tech team.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Immediate Start: Onboarding happens fast for the right candidates.
- Growth Opportunities: Potential for full-time conversion based on performance.
Don't miss out on this chance to work with a premium team in a prime location.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Resolve complex technical issues and escalate tickets when necessary to ensure high satisfaction rates.
- Manage and update customer records in our CRM database accurately and promptly.
- Collaborate with cross-functional teams to improve service protocols and product knowledge.
- Conduct quality assurance checks on daily support tickets.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Previous experience in customer service or technical support is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively in a remote or hybrid setting.