Job Description
Are you a tech-savvy problem solver looking for a flexible schedule in the heart of Colorado?
Apex Digital Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our rapidly growing team. If you thrive in a fast-paced environment and love helping others succeed, we want to hear from you.
Why Join Us?
- Flexible part-time schedule to accommodate your lifestyle.
- Competitive hourly wage with performance bonuses.
- Immediate start date available for the right candidate.
- Opportunity for remote work options.
We are looking for individuals who are eager to learn and contribute to our mission of delivering exceptional digital experiences.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the engineering team to escalate complex bugs or feature requests.
- Create and update knowledge base articles to help other support agents.
- Monitor ticket queues to ensure timely resolution of customer inquiries.
Qualifications
- High school diploma or GED required.
- Basic proficiency with Microsoft Office Suite and Google Workspace.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Previous customer service or IT support experience is a plus but not required.
- Reliable internet connection and a dedicated workspace.