Job Description
Join TechFlow Solutions' dynamic team as a Part-Time Customer Support Specialist! We're seeking passionate individuals to deliver exceptional service to our rapidly growing client base in Austin's thriving tech ecosystem. This immediate-opening role offers flexible scheduling (20-25 hours/week) with competitive compensation and opportunities for career growth within an innovative company culture.
Responsibilities
- Provide responsive support via email, chat, and phone for enterprise software clients
- Document and resolve technical issues using our CRM system
- Collaborate with engineering teams to escalate complex problems
- Develop product knowledge through continuous training modules
- Maintain client satisfaction metrics above 95%
- Contribute to process improvement initiatives
- Support weekend/holiday coverage on rotating schedule
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency in CRM platforms (Salesforce/Zendesk)
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Available to work evenings/weekends (flexible scheduling)
- Basic technical troubleshooting knowledge
- Austin-based residency required