Job Description
Join our dynamic team at Apex Solutions Group as we rapidly expand our Georgia operations! We're urgently seeking motivated Part-Time Customer Support Specialists to deliver exceptional service to our growing client base. This is a fantastic opportunity to gain valuable experience in a fast-paced tech environment with flexible hours and competitive compensation. Immediate start dates available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities and promote product enhancements
- Maintain high customer satisfaction metrics (CSAT >90%)
- Participate in ongoing product training and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in tech or retail
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple tasks
- Reliable internet connection for remote work options