Job Description
We are seeking a dedicated Part-Time Customer Support Specialist to join our growing team in Miami, Florida. If you are looking for a flexible role that allows you to make a real impact while enjoying a modern work environment, we want to hear from you.
At Apex Solutions Group, we pride ourselves on delivering exceptional service. As a part-time member of our team, you will work in a dynamic environment that values innovation, collaboration, and professional growth. This is a fantastic opportunity for students, retirees, or anyone seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
- Document all interactions and account information accurately in our CRM system.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Assist in processing orders, returns, and exchanges.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Basic computer literacy and proficiency with MS Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Must be available to work a flexible schedule, including weekends and evenings.