Job Description
Join our dynamic team at Urban Tech Solutions as a Part-Time Customer Support Specialist. This urgent hiring opportunity offers flexible hours and competitive pay in the heart of Boston. You'll be the first point of contact for our clients, delivering exceptional service while working in a fast-paced, tech-forward environment. Perfect for students or professionals seeking a rewarding part-time role with growth potential.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product concerns
- Document interactions and update CRM systems accurately
- Collaborate with technical teams to escalate complex issues
- Maintain detailed knowledge of product features and services
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including weekends
- Strong attention to detail and organizational abilities
- Basic technical troubleshooting knowledge