Job Description
Are you looking for a rewarding opportunity to join a rapidly growing team in the heart of Charlotte? Charlotte Digital Solutions is seeking a detail-oriented and empathetic Part-Time Customer Support Specialist to join our team immediately. We pride ourselves on delivering exceptional service to our clients and are looking for individuals who are passionate about problem-solving and helping others.
Why Join Us?
- Immediate Start: Onboard and begin contributing from day one.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
- Resolve technical issues and troubleshoot common problems with our software solutions.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues.
- Maintain a positive and welcoming environment for all customers.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Basic computer literacy and typing skills.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and evenings.