Job Description
Join TechFlow Solutions as a Part-Time Customer Success Associate and start your career in tech this week! We're seeking a passionate individual to deliver exceptional support to our growing client base. This hybrid role (3 days in-office, 2 remote) offers flexibility while allowing you to make an immediate impact in a fast-paced environment. Perfect for students or career changers looking to gain valuable experience in customer relationship management.
Responsibilities
- Manage client accounts via phone, email, and in-person meetings
- Resolve technical inquiries with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with engineering teams to escalate complex issues
- Identify upsell opportunities through proactive engagement
- Conduct quarterly business reviews with key accounts
Qualifications
- High school diploma or equivalent; college students encouraged
- 1+ years customer service or tech support experience
- Proficiency with Zendesk and Salesforce platforms
- Strong written and verbal communication skills
- Ability to work flexible shifts including weekends
- Valid CA driver's license for occasional client visits