Job Description
Join our dynamic team at Sunshine Connect Solutions, Miami's premier customer experience firm. We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional support to our diverse clientele. This flexible role offers competitive pay and growth opportunities in a vibrant downtown setting.
Perfect for students, professionals seeking supplemental income, or career changers. Enjoy a supportive environment with modern amenities and a commitment to work-life balance. Training provided for the right candidates.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product concerns, and technical support requests
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and technical teams to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction
- Identify upsell opportunities while maintaining customer trust
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Bilingual English/Spanish required
- Must pass background check and drug screening