Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at MetroTech Solutions. We're urgently hiring motivated individuals to deliver exceptional client experiences in our fast-paced NYC headquarters. This role offers flexible scheduling and immediate start for qualified candidates. If you thrive in customer-centric environments and want to make an impact, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues for enterprise clients using CRM tools and knowledge base
- Collaborate with cross-functional teams to escalate complex cases
- Document interactions accurately in Salesforce and maintain client records
- Contribute to process improvements through weekly team feedback sessions
- Support weekend rotational shifts (Sat/Sun) as needed
Qualifications
- 1+ years customer service experience in tech or B2B environment
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure situations
- Available for 20-30 hours/week with flexible scheduling
- Associate degree or equivalent experience required
- Must have legal authorization to work in the US