Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Boston! Join our award-winning team at BostonTech Solutions where innovation meets exceptional service. This urgent role offers flexible scheduling (20-30 hours/week) with competitive pay and growth opportunities in the heart of Boston's tech hub. Enjoy hybrid work options, comprehensive training, and a vibrant workplace culture. Perfect for students, career changers, or experienced professionals seeking flexibility. Apply today – positions fill fast!
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve technical issues and troubleshoot software problems
- Manage customer accounts and update CRM systems
- Collaborate with technical teams to escalate complex cases
- Document interactions and maintain accurate case records
- Contribute to process improvement initiatives
- Support weekend/holiday coverage as needed
Qualifications
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- High school diploma or equivalent; college degree a plus
- Available to work 20-30 hours/week (including weekends)
- Comfortable with remote/hybrid work environment
- Boston residency preferred (commute to Downtown office)