Job Description
Immediate opportunity for dynamic individuals to join our award-winning team in Oklahoma City! We're urgently seeking passionate Part-Time Customer Service Specialists to deliver exceptional client experiences. This high-impact role offers flexible scheduling and rapid advancement potential. If you thrive in fast-paced environments and excel at problem-solving, apply today to secure your position in one of Oklahoma's most innovative companies.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve complex client issues with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems and escalate specialized cases appropriately
- Collaborate with cross-functional teams to improve customer journey touchpoints
- Participate in ongoing product training to maintain knowledge excellence
- Meet/exceed key performance metrics including resolution rates and satisfaction scores
Qualifications
- Minimum 1 year customer service experience in high-contact environments
- Proficiency with CRM software (Salesforce/Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills with professional demeanor
- Ability to multitask effectively under tight deadlines
- Strong problem-solving abilities with creative solution mindset
- Flexibility to work evenings/weekends (schedule negotiable)
- High school diploma or equivalent required; college degree preferred