Job Description
Join our dynamic team at Express Solutions Group as a Part-Time Customer Service Specialist! We're urgently hiring enthusiastic professionals to deliver exceptional support to our clients in Oklahoma City. This is a fantastic opportunity to gain valuable experience in a fast-paced environment while contributing to our mission of customer excellence. Immediate start available! Enjoy flexible scheduling, competitive pay, and a supportive workplace culture.
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet key performance metrics for response time and satisfaction
Qualifications
- 1+ years of customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent required
- Flexible availability including evenings/weekends