Job Description
We're seeking an energetic Part-Time Customer Service Specialist to join our dynamic team immediately. This is a fantastic opportunity for individuals seeking flexible hours in a fast-paced environment. You'll be the frontline ambassador for our brand, delivering exceptional experiences that drive loyalty and growth. Apply today to start as soon as next week!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and exchanges accurately
- Update customer records in CRM database
- Collaborate with sales team to identify upsell opportunities
- Document interactions and maintain detailed case notes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a high-volume environment
- Flexible availability including weekends
- Basic math and data entry skills