Job Description
Join our dynamic team immediately! Nexus Solutions Group is seeking a Part-Time Customer Service Specialist to deliver exceptional experiences for our growing client base. This urgent opening offers flexible scheduling (20-25 hours/week) and competitive compensation.
As a key member of our support team, you'll resolve inquiries efficiently while maintaining our industry-leading satisfaction rates. We provide comprehensive training and a collaborative environment perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve technical issues using our proprietary CRM system
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Participate in ongoing product training and knowledge sharing
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to work independently and adapt to changing priorities
- Available for weekday/evening shifts (including weekends)
- Valid US work authorization and reliable transportation