Job Description
Join our dynamic team at Metro Solutions NYC as an Entry-Level Customer Service Representative! We're hiring immediately for motivated individuals eager to start their careers in a fast-paced environment. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team culture in the heart of Manhattan. Perfect for recent graduates or career changers looking to build professional skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions in our database for quality assurance
- Meet daily performance metrics while maintaining high customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service techniques
- Support cross-functional projects during peak business periods
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications (MS Office, internet navigation)
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and willingness to learn new systems
- Valid work authorization in the United States
- Passion for helping others and delivering exceptional service