Job Description
Join our dynamic team at Sunrise Solutions Group as a Part-Time Customer Service Specialist in Tucson! We're seeking energetic individuals to deliver exceptional customer experiences while supporting our growing client base. This immediate hire opportunity offers flexible hours and competitive compensation in a fast-paced environment. If you're passionate about problem-solving and thrive in collaborative settings, we want to meet you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and technical support requests efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Proactively identify opportunities to improve customer satisfaction metrics
- Participate in weekly training sessions to enhance product knowledge
- Maintain organized records of customer interactions and resolutions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service or call center experience
- Proficient in Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work components
- Flexible availability including evenings and weekends