Job Description
Join TechHub Solutions' dynamic team and start your part-time career this week! We're seeking energetic individuals to provide exceptional customer experiences in our San Jose headquarters. Perfect for students or professionals seeking flexible hours with immediate availability. Enjoy competitive pay, modern work environment, and growth opportunities in a thriving tech ecosystem.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product problems
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems with precision
- Collaborate with technical support teams for complex cases
- Maintain product knowledge through continuous training
- Contribute to team performance metrics and KPIs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Multi-tasking abilities in fast-paced environments
- Spanish bilingual a plus