Job Description
Join our dynamic team and start working this week! QuickServe Solutions is seeking energetic Part-Time Customer Service Specialists to deliver exceptional experiences to our clients in Jacksonville. This urgent opening offers flexible scheduling and immediate onboarding. If you're passionate about problem-solving and thrive in fast-paced environments, apply now to kickstart your career with us.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to escalate complex cases and ensure timely resolution
- Meet key performance metrics including response time and customer satisfaction scores
- Identify upsell opportunities and promote additional services when appropriate
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with clear articulation and active listening
- Ability to multitask and prioritize in high-volume environments
- Reliable transportation and flexible availability including evenings/weekends
- Positive attitude with strong conflict resolution abilities
- Must be able to start within 3 days of offer