Job Description
Join our dynamic team at Coastal Commerce Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our diverse clientele. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in the heart of Long Beach. Perfect for students, professionals, or anyone seeking immediate employment with growth opportunities. Apply today and start your rewarding career with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, shipping, and product issues efficiently using CRM systems
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with sales and support teams to enhance customer satisfaction
- Contribute to process improvement initiatives through feedback and innovation
- Uphold company standards for service quality and brand representation
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including weekends and evenings
- Strong attention to detail and organizational skills
- Positive attitude with a customer-first mindset