Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist in Raleigh! We're seeking motivated individuals with no prior experience to deliver exceptional service to our growing client base. This is your opportunity to launch a rewarding career in tech with comprehensive training and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in Raleigh's thriving tech hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues and provide product guidance
- Document interactions accurately in CRM systems
- Collaborate with senior team members for complex cases
- Meet daily performance metrics for response time
- Participate in ongoing training programs
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (typing, internet navigation)
- Ability to work in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Raleigh office
- Availability for flexible scheduling including weekends