Job Description
Join our dynamic team in San Jose as an Entry-Level Customer Service Associate! No prior experience required – we provide comprehensive training to launch your career. This is your opportunity to gain valuable skills in a fast-paced tech environment while supporting Fortune 500 clients. Enjoy competitive pay, flexible scheduling options, and immediate start dates. If you're a motivated individual with strong communication skills and a passion for helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately
- Document all interactions in CRM systems for quality assurance
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Maintain positive customer relationships through proactive communication
Qualifications
- No experience required – we welcome recent graduates and career changers
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Ability to type 30+ words per minute with accuracy
- Strong problem-solving and multitasking abilities
- Proficient with basic computer applications (email, browsers, MS Office)
- Flexible availability including weekends and holidays
- Passion for customer satisfaction and continuous learning