Job Description
Join our dynamic team at Dallas Support Services as a Part-Time Customer Service Specialist! We're hiring immediately for enthusiastic individuals to deliver exceptional support to our valued clients. This flexible role offers competitive pay and the opportunity to grow with a leading Dallas-based service provider. Perfect for students, career changers, or professionals seeking work-life balance.
Why Join Us?
• Competitive hourly pay with performance incentives
• Flexible scheduling (evenings/weekends available)
• Comprehensive training provided
• Collaborative team environment
• Immediate start date – no waiting!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Upsell products/services when appropriate
- Collaborate with team to improve customer experience
- Maintain detailed knowledge of company offerings
- Meet/exceed customer satisfaction targets
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Problem-solving mindset with attention to detail
- Positive attitude and team player mentality
- Bilingual (English/Spanish) a plus