Job Description
Join our dynamic team at Nexus Solutions Inc. and kickstart your career this week! We're seeking a motivated Part-Time Customer Service Specialist to deliver exceptional client experiences. Enjoy flexible scheduling and a supportive work environment while making a real impact in our growing Indianapolis operations.
As a key member of our client-facing team, you'll handle inquiries, resolve issues, and contribute to our award-winning service culture. This role offers immediate start date and competitive compensation – perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and account issues with efficiency and empathy
- Process orders and maintain accurate client records
- Collaborate with sales team to identify upsell opportunities
- Document interactions and maintain CRM data integrity
- Participate in weekly service improvement workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce knowledge a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Available 20-25 hours/week with weekend flexibility
- Positive attitude with problem-solving mindset