Job Description
Urgent Hiring Opportunity! Join our dynamic team at Phoenix Innovations Group as an Entry-Level Customer Service Specialist. We're seeking motivated individuals ready to kickstart their careers in a fast-paced tech environment. No experience required – we provide comprehensive training!
As a key member of our support team, you'll deliver exceptional customer experiences while gaining valuable skills in communication, problem-solving, and tech operations. This is your chance to grow with an industry leader in Phoenix's thriving tech sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues for clients using proprietary software systems
- Maintain detailed customer records in CRM databases
- Collaborate with technical teams to resolve complex escalations
- Contribute to process improvement initiatives
- Adhere to company SLAs and quality standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written and verbal communication skills
- Basic computer literacy with willingness to learn tech systems
- Customer-focused mindset with problem-solving aptitude
- Ability to multitask in a fast-paced environment
- Reliable internet access for remote work components
- Valid US work authorization