Job Description
Join our dynamic team in Memphis as an Entry-Level Customer Specialist! This urgent opening is perfect for motivated individuals ready to launch their careers in customer service. You'll be the first point of contact for our valued clients, delivering exceptional experiences while gaining hands-on experience in a fast-paced environment. No prior experience required – we provide comprehensive training to set you up for success!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with support teams to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication and problem-solving skills
- Ability to thrive in a team-oriented setting
- Basic computer proficiency with Microsoft Office
- Customer service mindset with a positive attitude
- Must be available for flexible scheduling including weekends