Job Description
Immediate opening for a Part-Time Customer Service Specialist at Nexus Solutions Group in Seattle! Join our innovative tech support team and deliver exceptional client experiences. This flexible role offers competitive pay, remote options, and the opportunity to grow with a dynamic company. Perfect for students, career changers, or professionals seeking work-life balance. Apply now and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex problems
- Meet performance metrics for response time and resolution rate
- Contribute to knowledge base improvements
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years in customer service or technical support
- Proficiency with CRM software and ticketing systems
- Excellent verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Basic troubleshooting knowledge of software/hardware
- Reliable internet connection for remote work
- Flexible availability including evenings/weekends