Job Description
Join our dynamic team at Southwest Support Services and make an immediate impact in our Tucson community! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. This flexible role offers competitive pay and the opportunity to develop valuable professional skills while contributing to a positive work environment. Perfect for students, career-changers, or those seeking supplemental income. Start work immediately with our streamlined onboarding process!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using established protocols and escalation procedures
- Process transactions, orders, and returns accurately within CRM system
- Collaborate with team members to ensure seamless customer handoffs
- Document interactions and maintain detailed case records
- Identify upsell opportunities and cross-reference client needs
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Minimum 6 months customer service experience in fast-paced environment
- Strong verbal/written communication skills and active listening abilities
- Proficient in Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Ability to multitask and prioritize in time-sensitive situations
- Positive attitude with problem-solving mindset
- Flexible availability including evenings and weekends
- Must pass background check and drug screening