Job Description
Join our dynamic team at Sacramento Support Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our growing client base. This is an immediate hire opportunity with flexible scheduling options (20-25 hours/week). Enjoy a modern downtown workspace, competitive compensation, and the chance to make a real impact in Sacramento's thriving business community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Process orders, returns, and service requests while maintaining accuracy
- Document interactions and update customer databases in real-time
- Collaborate with support teams to escalate complex issues
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including weekends
- Valid Sacramento area transportation
- Passion for helping others and positive attitude