Job Description
Join our dynamic team at Houston Connect Solutions as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic professionals to deliver exceptional support to our growing client base. This is a fantastic opportunity to develop your career in customer service while enjoying flexible scheduling in Houston's vibrant business district. Apply now – positions start immediately!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve product/service issues using CRM tools and knowledge bases
- Process orders, returns, and exchanges accurately
- Document interactions in Salesforce and maintain detailed records
- Collaborate with sales and support teams to enhance customer experience
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities and promote company initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Basic computer skills with Microsoft Office Suite
- Positive attitude and resilience under pressure