Job Description
Join our dynamic team at InnovateTech Solutions and become the face of our brand! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences to our clients in San Jose. This immediate-opening role offers flexible scheduling while allowing you to grow your professional skills in a fast-paced tech environment. If you're passionate about problem-solving and thrive in collaborative settings, apply now to start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions efficiently using internal resources
- Document interactions in CRM systems while maintaining accurate data entry
- Collaborate with technical teams to escalate complex customer concerns
- Contribute to process improvement initiatives to enhance service quality
- Meet performance metrics for response time and customer satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service or technical support experience
- Strong verbal communication skills with clear articulation
- Proficient in CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Ability to work independently while collaborating in a team environment
- Flexibility to work evenings/weekends based on business needs
- Valid California driver's license (for occasional client site visits)