Job Description
Join Cleveland's fastest-growing tech solutions provider! We're urgently seeking passionate entry-level professionals to launch their careers in customer support. Enjoy comprehensive training, career advancement opportunities, and a collaborative team environment. Immediate start date available for motivated candidates ready to grow with us.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical inquiries with clear, empathetic communication
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics and quality standards
- Participate in ongoing training and skill development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or support experience
- Strong written and verbal communication skills
- Basic computer proficiency with MS Office Suite
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Willingness to work flexible hours including weekends
- Valid Ohio driver's license (for occasional site visits)