Job Description
Join our dynamic team at TechFlow Solutions and launch your career in customer service! We're urgently seeking passionate entry-level professionals to deliver exceptional support experiences. Enjoy comprehensive training, flexible scheduling, and rapid advancement opportunities in our downtown Indianapolis headquarters.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical and billing issues using our proprietary CRM system
- Document all interactions in Salesforce with precise detail
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly product knowledge workshops
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office Suite
- Strong verbal communication skills in English
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience preferred but not required
- Valid US work authorization