Job Description
Join our dynamic team at Detroit Community Services and make an immediate impact in your community! We're seeking passionate individuals to fill multiple part-time customer service positions starting immediately. This role offers flexible scheduling, competitive pay, and the opportunity to work directly with Detroit residents in a supportive environment.
As a vital part of our outreach team, you'll provide essential services while gaining valuable experience in community relations. We offer comprehensive training, a collaborative work culture, and the satisfaction of helping others. Perfect for students, career changers, or anyone seeking flexible work with purpose.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Assist residents with program enrollment, documentation, and resource navigation
- Maintain accurate records in our CRM system and ensure data integrity
- Collaborate with cross-functional teams to resolve complex service issues
- Support community outreach events and promotional activities
- Process payments and manage administrative tasks efficiently
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or community engagement experience
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office Suite and CRM systems
- Ability to multitask in a fast-paced environment
- Valid Michigan driver's license and reliable transportation
- Availability to work evenings/weekends as needed