Job Description
Join our award-winning team at InnovateTech Solutions and make an immediate impact! We're seeking dynamic Part-Time Customer Service Specialists to start this week in our San Jose headquarters. This hybrid role blends in-office collaboration with remote flexibility, perfect for professionals seeking work-life balance without sacrificing growth opportunities.
As a key ambassador of our brand, you'll resolve customer inquiries with precision while contributing to our industry-leading satisfaction metrics. We offer competitive compensation, paid training, and advancement pathways for top performers. If you're passionate about technology and customer excellence, this is your moment to shine!
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat with 95% resolution rate
- Utilize Salesforce and Zendesk platforms to document cases and track metrics
- Collaborate with Tier 2 engineers to troubleshoot technical escalations
- Proactively identify cross-sell opportunities for premium service packages
- Maintain detailed knowledge base articles for recurring issues
- Participate in bi-weekly team huddles to share best practices
- Meet/exceed quarterly NPS targets of 85+
Qualifications
- 1+ years customer service experience in SaaS or tech industry
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office suite
- Exceptional verbal/written communication skills with bilingual Spanish preferred
- Ability to multitask in fast-paced environment with 15+ concurrent cases
- High school diploma; relevant certifications a plus
- Available for 25-30 hours/week with flexible scheduling
- Resident within 20 miles of San Jose with reliable transportation