Job Description
Join our dynamic team at Nexus Solutions Group as an immediate-hire Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional client experiences in our fast-paced San Jose headquarters. This role offers flexible scheduling and competitive compensation with growth opportunities for high performers. If you thrive in collaborative environments and possess strong communication skills, apply today to start your career journey immediately!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product support for enterprise software solutions
- Document all interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex customer concerns
- Proactively identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training sessions to update product knowledge
- Maintain customer satisfaction metrics above 95% threshold
Qualifications
- Minimum 1 year of customer service experience in tech or B2B environment
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional written and verbal communication skills in English
- Ability to troubleshoot technical issues with minimal supervision
- Flexible availability including evenings and weekends (15-25 hrs/week)
- High school diploma or equivalent; college degree preferred
- Valid California driver's license for occasional off-site meetings