Job Description
Join our dynamic team at City Center Solutions and make an immediate impact! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences to our Philadelphia clientele. This role offers flexible scheduling and the opportunity to grow within a supportive environment. Perfect for students, career changers, or those seeking work-life balance. Apply now and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism
- Resolve billing issues and process returns/exchanges efficiently
- Update customer records in CRM system with accurate information
- Collaborate with team to improve customer satisfaction metrics
- Assist with inventory management and store operations as needed
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or retail experience preferred
- Strong communication skills and conflict resolution abilities
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work evenings and weekends (flexible schedule available)
- Positive attitude and problem-solving mindset
- Philadelphia residency preferred (not required)